Privacy Policy

1. Introduction

Tutor Waffle ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tutoring business management platform ("Service").

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

By using our Service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Organisation Information: Business name, contact details, and notification preferences
• Staff Information: Names, contact details, photos, availability, and subject qualifications
• Student and Family Information: Names, contact details, and session records
• Session Data: Tutoring session details, attendance records, and absence notifications

2.2 Information Collected Automatically

When you access our Service, we may automatically collect:

• Log data (IP address, browser type, pages visited, time and date of visit)
• Device information (device type, operating system)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

If you choose to use our integrations (such as Monday.com), we may receive information from those services in accordance with your authorisation and their privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative notifications (e.g., absence confirmations, account updates)
• Respond to your enquiries and provide customer support
• Monitor and analyse usage patterns to improve user experience
• Detect, prevent, and address technical issues or security breaches
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you authorise us to share information with third parties
• Service Providers: With trusted third-party service providers who assist us in operating our Service (e.g., email delivery, hosting), subject to confidentiality obligations
• Within Your Organisation: With other authorised users of your organisation as necessary to provide the Service
• Legal Requirements: When required by law, regulation, or legal process
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice

5. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Secure password hashing
• Access controls limiting who can view personal information
• Regular security assessments

Your data may be stored on servers located in Australia or overseas. Where data is transferred overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you close your account, we will delete or anonymise your personal information within a reasonable timeframe, unless we are required to retain it by law.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise these rights, please contact us using the details provided below.

8. Cookies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our Service

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is designed for use by tutoring businesses and their staff. We do not knowingly collect personal information directly from children under 13. Student information is collected and managed by the tutoring organisations using our Service, who are responsible for obtaining appropriate consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: hello@tutorwaffle.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992